There are three diagnostic tools available in WD Drive Utilities to help make sure the supported drive is performing well: drive status check, quick drive test, and complete drive test.ĭespite the wonderful functions it owns, it does not always work well. WD Drive Utilities is the software provided by WD which allows users to register the drive, set drive timer, run diagnostics, and perform a Drive Erase.

If it is, start the RMA process.The problem: WD Drive Utilities quick drive test failed If Data Lifeguard Diagnostic for Windows (WinDLG) reports problems, you should determine if it is still under warranty here.If the drive gets a clean bill of health on the Quick Test, you can proceed to Disk Management, initialize, partition, and format the drive. Don’t worry that this page refers to a Blue drive. Get it here- by clicking the Download button.

A good starting point would be to run WINDLG on the drive to assess its condition.

Once your data is safe, you can return to Windows, and do a new partition and format on the drive.

The safest approach IMO, is to copy anything you want from the drive to another drive.

There are also instructions for the various utilities which are included in the package. There are instructions for burning an ISO image to CD, or for creating a bootable USB flash drive. This will allow you to boot to a Linux Live system and examine/copy your drive.

If the cleanup procedure does not fix your situation, you will need to try accessing the drive outside of Windows.

Follow this guide to cleaning up USB drivers.

Here are some steps you can try in order of complexity.

Clearly, you don’t want to initialize the drive. For some reason, Windows is not seeing the partition. It is pretty certain that your data is still there.

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